Shipping policy
Shipping Policy
Welcome to xeltrani. We appreciate your interest in our natural Miswak Siwak wooden toothbrushes, handcrafted with care to provide an eco-friendly oral care experience. The purpose of this Shipping Policy is to inform you about the procedures, timelines, and conditions related to the shipping of our products. Please read this policy carefully to understand how your order will be processed and delivered.
Order Processing Time
All orders are subject to a processing period before shipment. Typically, orders are processed within 1 to 3 business days after being placed and payment has been successfully received through PayPal. Please note that orders placed on weekends or public holidays will be processed on the next business day.
Shipping Destinations
xeltrani ships products exclusively within the United Kingdom. We currently do not offer international shipping. Please ensure your shipping address is accurate and complete to avoid delays or non-delivery.
Shipping Methods and Carriers
We utilize reliable postal and courier services based on the destination and package size. Shipment will be made via standard postal services, with delivery typically carried out within 3 to 7 business days from the date of dispatch. Depending on availability and circumstances, expedited shipping options may be offered during checkout.
Shipping Costs
Shipping charges will be calculated and displayed during the checkout process before you finalize your purchase. The cost may vary depending on the delivery location and chosen shipping option. All shipping fees are the responsibility of the customer unless otherwise stated in a promotional offer or policy update.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email including shipping details and tracking information where applicable. This allows you to monitor the status and estimated delivery date of your package. If you do not receive this email within 2 business days of placing your order, please contact us at xeltrani@wshu.net.
Delivery Issues and Delays
While we strive to ensure timely delivery of your order, occasional delays may occur due to factors beyond our control, such as postal service disruptions, weather conditions, or other unforeseen circumstances. We recommend monitoring the tracking information provided and contacting your local postal service for updates if delays occur.
If you experience significant delivery issues, including lost or damaged packages during transit, please reach out to us promptly at xeltrani@wshu.net or call 0113 372 9552. We will assist you in investigating the matter with the carrier and finding a suitable resolution.
Incorrect or Incomplete Addresses
Please ensure that your shipping information is accurate and complete at the time of purchase. xeltrani is not responsible for orders that cannot be delivered due to incorrect or incomplete address details provided by the customer. If your package is returned to us for these reasons, we may contact you to arrange reshipment at your expense.
Shipping Restrictions
Due to the nature of our products, we do not ship to P.O. boxes, freight forwarding addresses, or APO/FPO addresses at this time. We reserve the right to refuse or cancel any orders that appear to violate our shipping policies or local shipping regulations.
Contact Information
If you have questions or require assistance regarding your order’s shipping status, please contact our customer service team:
- Email: xeltrani@wshu.net
- Phone: 0113 372 9552
- Address: 18 Vicar Lane, Leeds, LS1 6NX, United Kingdom
Payment and Shipping Confirmation
All orders are processed only after successful payment via PayPal. Shipping confirmation and tracking details will be sent to the email address provided at checkout.
Policy Updates
xeltrani reserves the right to update or modify this Shipping Policy at any time without prior notice. Please review this page periodically to stay informed about any changes. Your continued use of our services signifies your acceptance of any updated terms.
Thank you for choosing xeltrani for your eco-friendly oral care needs. We are committed to providing you with a reliable and transparent shipping experience.